At KAAY, we offer a 7-day exchange window from the date of delivery. Please note that we do not provide refunds—only exchanges are allowed.

No Returns / Refunds

• Only exchanges are permitted.
  

Quality Check

• Items must be unused, unworn, unwashed, and with original tags attached.
  

Exchange Window

• Requests must be made within 7 days of delivery.
  

Eligible Exchanges

• Size changes
  
• Color changes (if available)
  
• Upgrading to a higher-value item
  

Non-Eligible Items

• Sale items
  
• Discounted items
  
• Promo-code items
  

How to Initiate an Exchange

📧 Contact us at support@kaay.com to start your exchange process.